Terms of Service

Terms of Service | FOLKHEARTH

Welcome to Folkhearth.com! "We," "us," and "our" refer to Folkhearth. Folkhearth operates this online store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (collectively, the "Services"). Folkhearth is powered by Shopify, which enables us to deliver these Services.

The Terms of Service below, along with all related policies (the "Terms" or "Terms of Service"), outline your rights and responsibilities when using the Services.

Please read these Terms carefully—they contain important information about your legal rights, including disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use or access our Services.

SECTION 1 – ACCOUNT AND ACCESS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence (typically 18 years old in the US), and you consent to any minor dependents using the Services on devices you own, purchase, or control.

To use the Services—including browsing our online store or purchasing products—you may need to provide information like your email, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, complete, and that you have the right to provide it.

You are solely responsible for maintaining the security of your account credentials and all activities on your account. You may not transfer, sell, assign, or license your account to anyone else.

SECTION 2 – OUR PRODUCTS

We strive to display accurate representations of our products and services online. However, colors or appearances may vary due to your device, settings, or screen configuration.

We do not guarantee that the appearance or quality of purchased products will match your expectations or online depictions.

Product descriptions may change at any time without notice, at our discretion. We reserve the right to remove products, limit quantities available to any person, region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

Placing an order is an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we confirm it and process your payment.

Review your order carefully before submission—we may not accommodate cancellations after acceptance. If we decline, modify, or cancel an order, we'll notify you via the email, billing address, or phone provided.

Returns or exchanges are governed by our Return Policy. You represent and warrant that purchases are for personal or household use, not commercial resale or export.

SECTION 4 – PRICING AND PAYMENT

Prices, discounts, and promotions may change without notice. The price charged is the one in effect at checkout, as shown in your order confirmation email. Unless stated otherwise, prices exclude taxes, shipping, handling, customs, or import fees.

Online prices may differ from physical stores or third-party sites. Promotions may have separate terms; in conflicts, promotion terms prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information. Update your account promptly, including email, credit card numbers, and expiration dates, to complete transactions.

You represent and warrant that (i) credit card info is true and complete, (ii) you are authorized to use the card, (iii) charges will be honored by your issuer, and (iv) you'll pay charged amounts at listed prices, plus shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. Estimated times are not guaranteed and may be affected by carriers, customs, or events beyond our control. Title and risk of loss transfer to you upon handover to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services—including trademarks, text, displays, images, graphics, reviews, videos, audio, and their design—are owned by Folkhearth, its affiliates, or licensors, and protected by US and international intellectual property laws.

These Terms grant you a limited personal, non-commercial license to use the Services. You may not reproduce, distribute, modify, create derivatives, publicly display, perform, republish, download, store, or transmit Service materials without our prior written consent. Unauthorized use may violate federal and state IP laws. All rights not expressly granted are reserved.

Folkhearth names, logos, product/service names, designs, and slogans are our trademarks or those of affiliates/licensors. Do not use without written permission. Shopify and third-party marks are protected similarly.

SECTION 7 – OPTIONAL TOOLS

Third-party customer tools may be available via Services, which we do not monitor or control. We provide access "as is" and "as available" without warranties or endorsements. Use is at your own risk; review third-party terms.

Future features added to Services are subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Services may link to third-party sites or content. We do not review or endorse them. Accessing third-party sites is at your own risk. We are not liable for damages from third-party sites, products, or services. Review their policies before transacting.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[MERCHANT NOTE: Do not delete or modify.] Folkhearth is powered by Shopify. However, sales are directly between you and Folkhearth. You agree Shopify is not liable for any sales aspects, including damages from products/services. You release Shopify and affiliates from related claims.

SECTION 10 – PRIVACY POLICY

Personal information collected via Services is governed by our Privacy Policy and Shopify's policy. Services hosted by Shopify mean data may be shared internationally. See policies for details.

SECTION 11 – FEEDBACK

Submitting feedback (ideas, suggestions, reviews, etc.) grants us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display it for any purpose, including commercial.

You warrant (i) you own rights to feedback, (ii) you've disclosed any compensation, and (iii) it complies with Terms. We have no obligation to keep it confidential, compensate, or respond.

We may monitor, edit, or remove feedback we deem illegal, offensive, or violative at our discretion.

Feedback must not infringe third-party rights or contain illegal, abusive, or harmful content. You're responsible for accuracy; we disclaim liability.

SECTION 12 – ERRORS, INACCURACIES, OMISSIONS

Information may contain errors in product descriptions, pricing, etc. We reserve the right to correct errors, update info, or cancel orders without notice, even post-submission.

SECTION 13 – PROHIBITED USES

Use Services only for lawful purposes. Prohibited: illegal/malicious acts; violating laws/IP rights; harassment; false info; spam; impersonation; interfering with Services; uploading malware; scraping; or disrupting security.

We may suspend/terminate accounts without notice for violations.

SECTION 14 – TERMINATION

We may terminate this agreement or your access at any time without notice. You remain liable for dues up to termination. Surviving sections include IP, Feedback, Termination, Disclaimers, Limitations, Indemnity, etc.

SECTION 15 – DISCLAIMER OF WARRANTIES

Services and products are "as is" and "as available" without warranties, express or implied, including merchantability, fitness for purpose, or non-infringement. We do not guarantee uninterrupted, secure, or error-free use. Some jurisdictions limit disclaimers.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Folkhearth, Shopify, affiliates, etc., shall not be liable for indirect, incidental, special, punitive, or consequential damages (e.g., lost profits, data) arising from Services or products, even if advised of possibility.

SECTION 17 – INDEMNIFICATION

You agree to indemnify Folkhearth, Shopify, etc., against claims from your breach of Terms, laws, or third-party rights. We'll notify you; we may control defense at your expense.

SECTION 18 – SEVERABILITY

Invalid provisions are enforceable to the extent possible; remainder remains valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

No waiver of rights. These Terms constitute the full agreement, superseding priors.

SECTION 20 – ASSIGNMENT

You may not assign without consent. We may assign freely.

SECTION 21 – GOVERNING LAW

Governed by laws of California, USA. Disputes in California courts.

SECTION 22 – HEADINGS

For convenience only.

SECTION 23 – CHANGES TO TERMS

We may update Terms; check site regularly. Continued use constitutes acceptance. Major changes notified per law.

SECTION 24 – CONTACT

Questions? Email service@folkhearth.com.

Business Name: Folkhearth

Phone: +33-25890844

Email: service@folkhearth.com

Address: 21 Rue de Verdun, 78110 Le Vésinet, France